The following is a summary of the most frequently asked questions from our customers.
Before contacting us, we would be happy to resolve any questions you may have immediately through this page.
ANo, there is no registration or enrollment fee.
AA device such as a PC or tablet, WIFI environment, writing utensils, and an English notebook.
AOne-on-one lessons are available via Zoom. In addition to events and seasonal events such as Christmas and Halloween, we also offer online parent workshops and International Day events for international understanding.
AYes, you can. You can take lessons from anywhere in the world, as long as you have the necessary environment. Day events are also available online.
AThis application was developed to hold seminars and meetings online using devices such as PCs, smartphones, and tablets.
AIf you are new to the program, our staff will explain it to you during your trial.
AA wide range of people are enrolled. For more information, please watch the introduction video on the lesson reservation page.
AYes, transfer is available once a month.
ANo. Lessons are scheduled on fixed days and times. Lessons are scheduled on fixed days and times.
AThere are two things we need you to check: downloading the ZOOM application and connecting the headset and webcam. If the cause of the audio or camera malfunction is on the member's side, you will not be able to take the lesson again even if you were not able to take the lesson. Also, please check your lesson schedule on My Page to make sure there are no mistakes.
AUpon completion of the reservation, a "Reservation Completion E-mail" will be sent to your registered e-mail address. Please check it. You will also receive an email notification of the completion of your cancellation and a message from your teacher.
APlease make sure that you have entered the correct lesson URL, ID and password. We also recommend that you update your device frequently.
AWe are sorry, but if a lesson cannot be taken due to a problem with the member's internet environment or device, the lesson cannot be rescheduled.
AYes, it is possible. We are currently preparing.
AYou will be able to make reservations after payment for the first lesson is received. If you have not yet paid, please click here.
AYour registration information will be handled in strict confidence by us.
AIt seems that some of the email services you are using (Yahoo mail, Gmail, or other free email addresses) may put notices from GLI Online English into your "Junk Mail" folder. Please check your "Junk Mail Folder" when you receive our messages.
AFor cell phones, it is often the case that you cannot receive messages because mobile carriers have strengthened their anti-spam measures and users can set their own spam settings individually. If you are experiencing garbled text, we apologize for the inconvenience, but please upgrade your email software or obtain another free address (such as Gmail).
AYes, you can. You can freely change your settings at any time by going to My Page > Change Settings after logging in. To delete your information once registered, please contact us using the form on the Contact Us page.
AMultiple members are not allowed. Please be sure to register one person at a time.
ANo, there is no registration or enrollment fee.
AAfter logging in, you can change your password by clicking on "Change Password".
APlease reset your password by clicking on "Reset Password" on the login screen.
AGoogle Chrome
AInternet environment] Wired environment [Zoom] Latest version
ASome older email clients do not seem to be supported and garble the text. If you are experiencing garbled text, please upgrade your email software or get another free address (such as Gmail).